Privacy Policy

Ciarla Properties Consultancy & Management, the real estate arm of the Ciarla Group, is responsible for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, you can contact us using the details at the end of this page.

We collect information that you provide to us directly and information collected automatically when you use our website. Information you provide may include your name, phone number, email address, and details about your property requirements or the property you wish to sell or let. Information collected automatically may include your device and browser type, IP address, and how you use our website, gathered through cookies and similar technologies. We only collect what we need to provide our services and respond to your enquiries.

We use your personal data to respond to your enquiries, provide our consultancy, brokerage and property management services, arrange viewings, prepare and process transactions, keep you informed about relevant properties or updates where you have agreed to this, improve our website and services, and meet our legal and regulatory obligations. We do not use your data for purposes that are incompatible with those set out here.

We process your personal data where you have given consent, where processing is necessary to provide a service you have requested or to take steps before entering into an agreement, where we have a legitimate interest in operating and improving our business that does not override your rights, or where we are required to do so by law. Where we rely on your consent, you may withdraw it at any time.

We do not sell your personal data. We may share it with trusted service providers who help us operate our business, such as technology and marketing providers, and with developers, authorities or professional advisers where this is necessary to progress a transaction you have asked us to handle. We require anyone who processes data on our behalf to protect it and to use it only for the purposes we specify. We may also disclose information where required by law or a competent authority.

Our website uses cookies and similar technologies to make the site work, understand how it is used, and improve your experience. You can control cookies through your browser settings, though disabling some cookies may affect how the website functions.

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet legal, tax and regulatory requirements. When we no longer need your data, we take reasonable steps to delete it or anonymise it securely.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your information and to keep our measures under review.

Subject to applicable law, you have the right to access the personal data we hold about you, to ask us to correct inaccurate data, to request deletion of your data, to object to or restrict certain processing, and to withdraw consent where we rely on it. To exercise any of these rights, please contact us using the details below, and we will respond in line with applicable law.

Where your personal data is transferred outside the United Arab Emirates, for example to a service provider located abroad, we take steps to ensure it receives an appropriate level of protection consistent with applicable UAE data protection requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a revised effective date, so we encourage you to review it periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email at info@ciarlaproperties.com.